At Napier Financial, we prioritize your security and want to take a moment to educate you about an important issue that is becoming more common across various industries: phone and email spoofing.
Spoofing is a type of scam in which a criminal disguises an email address, display name, phone number, text message, or website URL to convince a target that they are interacting with a known, trusted source. These attempts are designed to trick you into providing sensitive information or even transferring money. While the financial services industry is a frequent target, other sectors also face similar risks.
To help you protect yourself, here are some key things to keep in mind when communicating with us:
What to Expect from Us
Email Communication:
a. We will never ask you to provide sensitive personal information that is unprompted, typically after being previously discussed over the phone.
b. Any request for personal information will be sent with a secure, encrypted link, such as ShareFile, to provide us with the requested information.
c. Our emails will always come from the official Napier Financial domain (e.g., @napierfinancial.com). If you receive an email from a different address, be cautious.
Phone Calls:
a. We will always introduce ourselves and the purpose of the call clearly.
b. If we ask you to verify any personal information, we will do so in a secure, responsible manner.
c. Be wary of unsolicited phone calls asking for sensitive information. If you ever have doubts, hang up and call us directly at our official number to verify the request.
What to Do if You’re Ever Unsure
If you ever receive a phone call, email, or text that seems suspicious, take a moment to verify it before taking any action. Contact us directly using the contact information on our official website or your account statement. We are always here to assist and clarify any concerns.
Best Practices for Keeping Your Information Secure
- Use Strong Passwords: Ensure your online accounts are protected by strong, unique passwords. Consider using multi-factor authentication where possible.
- Be Cautious with Links and Attachments: Avoid clicking on links or downloading attachments from unknown or unexpected sources.
- Update Your Software: Regularly update your devices, apps, and antivirus programs to stay ahead of potential threats.
- Verify Requests for Personal Information: If someone requests personal or financial information, always double-check their identity.
For further information about Spoofing and best practices on how to avoid being scammed, visit the FCC’s website.
We hope this information helps you stay informed and secure. If you ever have any questions or concerns, please don’t hesitate to reach out to us directly at 781.884.2356 or aweiss@napierfinancial.com. Your security is our top priority.
Thank you for trusting Napier Financial with your financial needs.
